Frequently Asked Questions on Mobile Banking
WHAT IS MOBILE BANKING?
Mobile Banking enables our clients to access their accounts, view balances and transaction history, initiate transfers, and pay bills anytime, anywhere, by using a cell phone or a tablet.
MOBILE BANKING VERSUS NETTELLER
You will be able to do many of the same functions through Mobile Banking that you are currently doing through NetTeller. However, there are a few things you will still only be able to do on NetTeller. For example, you will be able to use Bill Pay through the Mobile app for any payees you've already setup, but you will have to add any new payees through online banking. Also, check images and check numbers will not be available through mobile banking. Password changes must be completed through NetTeller.
Mobile Banking users must have an active NetTeller (online banking) account and a web-enabled cell phone with an activated browser. Mobile banking is only available on iPhone, iPad, or Android devices. It is suggested to have a text messaging feature activated so you can receive confirmations of transfers, bill payments, and other important messages.
If you are having trouble accessing your bank accounts on your mobile device, here are a few things to check that may be preventing you from using Mobile Banking.
- Verify you have an active NetTeller account
- Confirm your mobile device is web enabled
- Verify your mobile network allows secure web browsing
If you lose your signal during a transaction, don't worry. You will always receive an immediate confirmation when you complete a transaction. If you do not receive this message, log back in to review your transactions. Any transactions not listed will need to be re-entered.
If you're having trouble entering data or viewing text and graphics, you should turn your device off and then back on. If the problem continues, try clearing out your cache.
SAFE AND SECURE
Keeping your accounts safe while you are on your mobile device is our priority. Some of the measures that are in place to keep your accounts secure include timing out your banking session after 10 minutes of inactivity. After 10 minutes, the last viewed screen will remain open, however, if further action is attempted, the login page will display. Additionally, you will be prompted to change your password every 180 days. Your account information is not stored on your mobile device.
For more information about protecting yourself while banking on your mobile device, please check out Online and Mobile Banking Security Tips
If you no longer wish to access your bank account via your mobile device, simply login to your NetTeller account, select the Options tab, and then Mobile Settings. Deselect the box next to Enable Web Access and then click the Submit button, and then the Confirm button.
If you have any questions, you can contact us by:
Visiting or calling your local branch
Calling (870) 633-3112