Frequently Asked Questions about Netteller
WHAT CAN I DO USING NETTELLER?
With NetTeller you have access to your FNBEA accounts from the comfort of your home, office or anywhere you have access to the Internet. NetTeller allows you to:
- View current account information
- Transfer funds among your Bank of Anguilla accounts
- View transaction history
- Make your loan payments
- Print a statement copy
- View check images
WHAT ACCOUNTS CAN I VIEW?
You can view the following accounts with NetTeller: Checking, Savings, Money Markets, Certificate of Deposits, IRAs, Lines of Credit, Mortgages and Personal Loans.
HOW DO I ACCESS NETTELLER?
The NetTeller program runs on a secure website. You need Internet access and your Internet browser must allow access to secure sites. In order to provide a solid security environment, we require that you use 128-bit encryption with your web browser.
WHAT TRANSFERS CAN I MAKE?
You can transfer money between your personal FNBEA accounts to and from your other FNBEA accounts.
WHEN ARE TRANSFERS AVAILABLE?
Funds transferred between your FNBEA accounts using NetTeller will be updated in the available balance immediately, but the transaction detail will not be reflected until the next business day. The transfer or payment cut-off time for current day’s business is 2:00 pm, Monday through Friday. Transfers or payments made on a holiday that FNBEA observes, will be posted on the next business day.
IS NETTELLER IN REAL TIME?
The balances displayed on NetTeller for your accounts will change throughout the day based on your NetTeller activity as well as other banking activities that are completed throughout the day.
ANY TRANSACTION LIMITATIONS?
Although the number of checking account transactions is unlimited, there are some government imposed transaction limitations on Savings and Money Market accounts. Preauthorized, automatic, or telephonic transfers, in the aggregate, are limited to 6 per statement cycle. An excess debit activity fee will be charged per item if you go over these limitations on your Savings and Money Market accounts.
IS MY INFORMATION SECURE?
We have extremely high standards to guarantee the security of your banking information online. Your banking information never travels the Internet without encryption protection. Login sessions have a time-out limit, and after the limit is reached you are required to login again. Password guessing is deterred and reported.
For more information about protecting yourself while banking online, please check out Online and Mobile Banking Security Tips
WHAT IF I FORGET MY PASSWORD?
You can reset your password by using the ‘Reset Password’ function. To enable this function you must enter a ‘Password Reset Question’, ‘Password Reset Answer’ and ‘Email Address’ in the NetTeller Options Menu. Note: Your 'Password Reset Answer' is case sensitive. If you get locked out of NetTeller, click the ‘Reset Password’ tab on the log in screen and enter your current NetTeller ID and email address. Within a few minutes you will receive an email that will guide you through establishing a new password. You can also contact us at (870) 633-3112, to reset your password.
HOW DO I ENROLL?
You can sign up by visiting our Online Banking Enrollment Page next to our Online banking login.